In collaboration with the Chief Operations Officer, the Operations Manager will plan, direct and coordinate the warehouse operations, picking and packing processes, stock management, distribution and reverse logistics of 3G Mobile. The ideal candidate will have a strong background in logistics management and warehousing and a proven track record of effectively managing teams to ensure efficient operations and customer satisfaction. The successful candidate will oversee all operations departments to ensure an accurate, expedient and efficient delivery of service to all clients to achieve the organisation’s objective. The Operations Manager will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. The ideal candidate will establish and maintain appropriate systems and reports to monitor, evaluate and report on all operational departments.

Key Responsibilities & CORE ACTIVITIES:​

  • Warehouse Management:
    • Supervise daily warehouse activities including receiving, storing, and organizing cell phone inventory.
    • Implement efficient warehouse layout and storage techniques to maximize space utilization and ease of access.
    • Ensure compliance with safety regulations and company policies to maintain a safe working environment.
  • Picking and Packing:
    • Develop and optimize picking and packing processes to ensure accuracy and efficiency.
    • Monitor productivity metrics and implement improvements to meet operational goals and customer delivery expectations.
    • Train, lead and supervise warehouse staff to maintain high standards of quality and efficiency in picking and packing operations.
  • Stock Management:
    • Implement inventory control measures to track and manage cell phones effectively.
    • Conduct regular audits and cycle counts to ensure inventory accuracy and minimize discrepancies.
    • Coordinate with sales teams to forecast demand and maintain optimal stock levels.
  • Distribution:
    • Plan and oversee cell phone distribution to ensure safe, secure, timely and cost-effective delivery of cell phones to branches, customers, and retail partners.
    • Optimize transportation routes to minimize distribution costs and delivery lead times.
    • Resolve delivery issues and customer complaints related promptly and effectively.
    • Manage the company fleet.
  • Reverse Logistics: 
    • Develop and manage OEM (original equipment manufacturers) processes for handling returns and repairs of cell phones through efficient reverse logistics.
    • Coordinate with reverse logistics department, couriers and repair centres to streamline reverse logistics processes and optimise lead times.
    • Implement procedures for refurbishing, recycling or disposing of faulty cell phones and components in compliance with environmental regulations.
  • Security & Risk:
    • Ensure that warehouse and office premises are secure at all times.
    • Ensure that all areas are adequately monitored via CCTV and alarm systems.
    • Ensure alignment with 3rd party security company at all times.
    • Ensure that high-value loads are secure and escorted.
    • Management of protocols for opening and closing of premises.
  • Occupational Health & Safety:
    • Ensure compliance with the Occupational Health & Safety Act.
    • Ensure workplace is neat and tidy at all times.
    • Wear appropriate PPE.
    • Ensure adherence to the prescribed standard operating procedures (SOP’s).
    • Report all Health and Safety concerns to Management.
  • Stocktake reconciliations.
  • Recruit, train and manage staff.

Preferred Skills and Work Experience:

  • Proven work experience.
  • Knowledge of organizational effectiveness and operations management.
  • Knowledge of business and management principles and practices.
  • Knowledge of financial and accounting principles and practices.
  • Knowledge of human resource/labour relations principles and practices.
  • Knowledge of project management principles and practices.
  • Fleet management.
  • Stock reconciliations.
  • Excellent communication skills.
  • Leadership ability Outstanding organisational skills.
  • Must have extensive or sound experience working on an SAP, Excel.

Aptitude and Disposition:

  • Critical thinker and problem solver.
  • Excellent Planning and organizing abilities.
  • Decision maker.
  • Persuasive and integral influencer.
  • Strong/Firm delegator.
  • Team player.
  • Skilled negotiator.
  • Competent in conflict management.
  • Very adaptable and high stress tolerance.

Qualifications and Skills requirements:

  • Diploma or degree in Supply Chain Management, Logistics, Business Administration or a related field.
  • At least 10-years previous work experience in Supply Chain preferably in cell phone distribution industry.
  • Strong knowledge of warehouse operations, inventory management and logistics.
  • Information technology skills (SAP & EXCEL).
  • Excellent leadership and managerial skills with the ability to lead, motivate and develop a team.
  • Analytical mindset with proficiency in process improvement and supply chain optimisation.
  • Effective communication skills with the ability to collaborate across departments and communicate with staff, customers, service providers and business partners.


The above information on this role profile has been designed to indicate the general nature and level of work performed by employees within the specified role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned in this job.